Return / Delivery Policy

■ Returns / Cancellations

□ Return / Cancellation
In principle, we will not accept exchanges or returns of products.

□ Cancellation due to flood of orders / out of stock
If you are flooded with orders, you may be able to order more than the number in stock due to the payment system.
In the event of such a case, we may cancel the order whose settlement has been confirmed after it is out of stock.
In case of cancellation, we will contact you by email and refund the full payment.
Please note.

□ Return exception
As an exception, if a product different from your order arrives within 30 days after receiving the product, we will accept exchange / return.
Please contact us from the inquiry form with a description of the condition of the product and a picture of the product.

□ If the return exception does not apply
Please note that the following items cannot be returned or exchanged.

-Products that have been hemmed or repaired
-Used products
-Washed products
-Products without accessories such as tags and packages-Products that are damaged
-If you do not have a receipt (purchase statement / credit card sales slip / return card)
-Products that have been scratched, damaged or soiled by the customer
-Products purchased for resale purposes (including cases where we determine that they are for resale purposes)
-Products ordered as uniforms
-If you repeat excessive returns and exchanges
-If you request to return or exchange 50 or more items with the same product number-If the image is different from the one before purchase
* We cannot respond to products that have been intentionally damaged or soiled.

□ Cancellation
In this shop, the contents of your order will be linked to the shipping system promptly, so we cannot respond to cancellations or changes in the contents after your order is confirmed.
We apologize for the inconvenience, but please check your order again before purchasing.

□ Shipping / Shipping fee
For regular shipping: Within 3-14 business days from the date of order I will deliver it.
In addition, Please note that we are not responsible for any delay in delivery that occurs without any reason attributable to us.
* span> The estimated shipping date may differ for each product. Please check each product page for details.
* Pre-ordered items will be manufactured after receiving an order, so it may take some time before delivery.

□ About exceptions
If there is a notice of shipping delay in advance, if there are long holidays such as national holidays, Obon holidays, New Year holidays, etc., or if orders are concentrated due to new product sales etc., it may exceed 14 days. There is. During this period, we will increase the number of packing and delivery work, and we will try to deliver to our customers within 14 days of normal delivery as much as possible.

□ Delivery method and designation
Currently, we cannot specify the day and delivery time.

We apologize for any inconvenience, but please contact the designated delivery company when you receive the shipping completion email.
If the customer is absent at the time of delivery of the product, the absence notification from the shipping company will be left. In that case, please specify the time that is convenient for you and receive the product.

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[Delivery information of each major delivery carrier]

・ Yamato Transport Co., Ltd.
http://www.kuronekoyamato.co.jp/ytc/customer/

・ Sagawa Kyubin & nbsp;
https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp & nbsp;

* You cannot specify the delivery method.
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□ Regarding overseas shipping
Currently, we do not ship overseas. We are also preparing for shipping overseas using EMS etc. in the future. Please wait a moment now.

□ About cash on delivery
We do not currently offer cash on delivery services. Purchases can only be made from the shop.

□ About incorrect description of address, phone number, and email address
If the shipped product is returned due to an incorrect address or long absence, the order will be cancelled. We apologize for the inconvenience, but please order again if you wish to purchase.

* In case of cancellation, the payment amount will be refunded. ( You will be responsible for the round-trip shipping fee. If you use KOMOJU convenience store payment, you will be charged a refund fee of 660 yen (tax included) on the KOMOJU system.)
* Since it will be returned to stock when it is returned, it may not be possible to prepare the product due to out of stock even if you place an order again. Please note.
* Malicious acts such as entering an address that does not exist intentionally, intentionally not receiving the product and treating it as a return, or intentionally not receiving the product and intentionally treating it as absent for a long time. Please note that if it is found that your order has been canceled due to, we may cancel future transactions or we may not be able to provide refunds. In addition, please note that criminal and civil legal measures may be taken if such malicious acts are found.

□ Specific example of entry error
In particular, the following mistakes are increasing. Please enter the correct address.

-Postal code
・〇〇 prefecture, 〇〇 city, 〇〇 ward, 〇〇 county. 〇〇 Although the contents of the town officially exist, it is not filled in
-Kanji, Hiragana, and Katakana cannot be described based on official information.
-The name of the apartment / apartment is not listed (only for those who live in the apartment / apartment)
-The apartment / apartment number is not listed (only for those who live in the apartment / apartment)
-Information up to the address is not described
-The address is not addressed to your home (for example, it is addressed to the post office)
-The postal code is not listed correctly.
-The number of digits in the postal code is different from the correct one.
-Address information is not listed
-A non-existent address is registered
-Only the name of the company is listed.
-The address is written in a language other than Japanese.

-Phone number
-Only the area code is listed (080 only, etc.)
-The number of digits in the phone number is incorrect (one more digit, one less digit, etc.)
-A non-existent phone number is registered.
-Overseas phone numbers are registered (only phone numbers currently available in Japan can be used as delivery information)
-The phone number is written in a language other than numbers (use of Chinese numbers, etc.)

-Email address
-Not the correct email address
-Check the email sent from us-You are using an email address that cannot be handled.
& nbsp;

■ Contact

□ Inquiries by phone
To prevent the spread of corona virus infection, we do not have a telephone contact.
Therefore, we limit the methods of contacting customers.
Currently, we are providing support with chat support.

■ Contact

□ If you do not receive the email
All automatic notification emails will be delivered from this address.
>>anyfactory_cs + yokosawa@anymindgroup.com

First of all, please check if you have received any junk mail or spam folders.
Please note that there are many cases where the automatic notification mail does not arrive because the mail exclusion setting is strict especially for mobile carrier mail and icloud mail.

Please check the following two points before making an inquiry.
・ Cancel domain specification
・ Check junk mail settings and change settings

If you do not confirm this email due to customer's convenience, we will not be responsible for the inability to ship the product due to a mistake in the registration information or the return due to a mistake in receiving the product, so there is no notification. Please check again.

■ Resale

□ Regarding resale
Information about the product will be announced on SNS such as official YouTube and Twitter.

■ Receipt

□ Request for receipt
We will replace the "order confirmation email" that you receive after payment at the store with a receipt.