Frequently Asked Questions / FAQ

Regarding delivery

Reservation / order products:Please check each product detail page。

Regular product:3-14 business days from the date payment is completed

We are trying to deliver it as soon as possible.、
We would appreciate it if you could understand that we may have to wait depending on the congestion situation.。

You cannot specify the day of the week or the delivery time.ん。
If you do not receive it, please check the absentee card and contact the designated delivery company.す。

We charge 770 yen including tax per delivery.ます。

If it is before the product is shipped, the delivery address can be changed.す。
「Please contact us from the inquiryす。

We are sorry if it has already been shipped, but we cannot accept changes.。
Please contact the delivery company based on the tracking number in the shipping notification email and change the delivery address by yourself.す。

If the item does not arrive, the following cases are assumed.す。
・The registered shipping address is incorrect
・Delivery congestion due to order concentration
・Made-to-order products and pre-order products that take time from ordering to shippingど)

First of all, please check the following for yourself。
・Please check your order completion email to see if the shipping address is correctさい。)
・Please check each product page to see if it takes time to ship.さい。)

If the item shipped due to a long absence etc. is returned、Cancel your order once Let me do it。
If you receive a notice of absence, please respond within the storage period.。
In case of cancellation, the refund fee will be 1000 yen and the round-trip shipping fee will be charged and the difference will be refunded.ます。

※If you wish to purchase again after canceling, we apologize for the inconvenience, but please order again. Please note that even if you order again, the product may not be available due to out of stock.ださい。
※Please note that future transactions may be canceled if it is determined to be a malicious act such as intentional.さい。

We are not currently shipping overseas. We are also preparing for shipping overseas using EMS etc. Please wait for a while.さい。

We currently do not ship overseas. However, we are preparing to offer overseas shipment using services such as EMS. Please wait for a little while.

About payment

We support the following payment methods。

・Credit card payment
Payment time Payment will be confirmed when the product is ordered.す。

・Convenience store settlement
A prescribed fee of 190 yen will be charged.ます。

Stores that accept payment at convenience stores
Family Mart
Daily Yamazaki
Payment time Please pay within 7 days from the day after the purchase date.い。

・Google Pay

・If you choose to pay by the convenience store payment bank transfer service "Komoju", from our storeらのPayment information will be sent by automatic delivery email separately from the notification of order completion.す。 Please pay after confirming this information.す。

Payment date is 7 days from the day after the purchase date If payment cannot be confirmed by the payment deadline,はCancel automatically Please note that。

・Payment will be prepaid. Delivery will start as soon as payment is confirmed.ます。

※Payment information There may be a slight time difference until the email arrives. If you do not receive the email after waiting for a while, please contact us by contacting us.い。
※If the payment expires and you cancel, we apologize for the inconvenience, but please place your order again.。

Information on payment at convenience stores is provided by automatic delivery email from the convenience store payment service "komoju" in addition to the order confirmation email.す。
If you do not receive it, it is necessary to cancel the domain designation. It is assumed that it is excluded by the junk mail setting. There may be a slight time difference until the mail arrives.ざいます。)

If you do not receive the information even after waiting for 24 hours from your order, please contact us by inquiries.。
※The payment deadline is 7 days from the day after the order is placed and the payment will be made in advance. If payment cannot be confirmed by the due date, it will be automatically canceled.ます。

I haven't received the email

All order confirmation and shipping notifications will be sent from the following e-mail address.す。
※Since it is for delivery only, we cannot reply to inquiries.。

【anyfactory_cs +】

If you cannot receive it, please check the following items.。

■It has arrived in junk mail or spam folders
If you don't receive email notifications, it may be in your spam or junk email folderす。
Please check again for notifications from the email address below.。
【anyfactory_cs +】

※Mobile carrier addresses (ezweb, domcomo, softbank, etc.) icloud addresses are often sorted into unsolicited emails due to strict email exclusion settings. It may be confirmed in the junk mail box, so please check it as well.たします。

■Domain specification setting
For mobile carrier addresses (ezweb, domcomo, softbank, etc.), it is necessary to cancel the designated domain in advance.す。
Sorry for your inconvenience, but please set the domain de-designation of the following address.。
【anyfactory_cs +】

※If you are unsure of the setting method, please contact your mobile phone company.。

Order change/cancellation/return

Please note that we cannot accept cancellations or changes to the order details after payment is completed.い。

※As an exception, if the product is defective, we will accept exchange returns if a product different from the one you ordered arrives.します。

If the item is defective or if a different item from your order arrives, we will accept exchange returns.します。
Within 30 days including the arrival date of the item Please contact us from inquiries。
We will guide you through the procedure after confirming the product status.す。

If you choose convenience store payment If payment by the payment deadline cannot be confirmed, it will be canceled automatically.す。
We apologize for the inconvenience, but please order again.。

Contact Us

Chat support is available on this site.。
We would appreciate it if you could send us your inquiry from the page below.。
■Click here for chat support  
& gt; & gt;

※Various notification emails are delivery-only emails。
 Please note that we will not be able to respond to inquiries by reply.い。

Currently, we do not respond to inquiries by phone.。
We apologize for the inconvenience, but please contact us from the chat support below.す。

■Click here for chat support  
& gt; & gt;